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Expertise

SERENITY

Our Services

We offer tailor-made solutions for your current business needs.

We actively engage with Clients to understand their needs, while our long-standing relationships and involvement with organizations in various sectors such as financial services, business services, and ICT provide us with an insight into these special business environments.

       

We work with each Client on an individual level, to analyse their specific needs and objectives in order to design the right and proper facilities service solutions.

We rely on a simple model; we offer front- and back-office solutions as an integrated BPO process, and manage business functions across the entire Client lifecycle.

SERENITY

Your Industry Solutions

As your service provider, we manage your back-office business processes and streamline front-line operations for optimum results.

 

As your strategic partner, we help you to literally ‘sleep on your laurels’. We help you to address and eliminate issues such as high operating costs, transformational technologies to stay ahead of competition, high inventory-carrying costs, flagging after-sales service, decreasing visibility across the supply-chain, amongst others.

If these are your challenges, then they are not just cost-related issues: the solution lies in optimizing your business processes while simplifying them and addressing operational issues such as privacy, security and governance, increasing revenues, reducing costs, improving cash flow and capital utilization, maximizing customer satisfaction, and enhancing the Client’s overall competitiveness.

A dependable and reliable BPO partner can get you there! A partner who has tried-and-tested processes to deliver secure outsourcing services.

We specialize in the following services:

  • Inbound and outbound calls
  • Lead creation
  • Legal and medical transcription
  • Customer service and customer care
  • Technical support
  • Analytics and research.

Our Target Markets

Our workforce being bi-lingual, we can assure you of our services in either French- or English-based business processes.

Our BPO customer-centric services span the following industries:

  • Insurance
  • Healthcare and Pharmaceuticals
  • Telecommunications
  • Media, Publishing and Entertainment
  • Utilities
  • Hi-Tech and Manufacturing
  • Retail and Consumer-packaged goods
  • Travel, Transportation and Logistics… amongst others.